Exam#1

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KLM Specialist Program

Module 1	Introduction	-
Unit 1	International Airline
Unit 2	The Amsterdam Hub
Unit 3	Renowned Services
Unit 4	Worldwide Network
Unit 5	The North American Joint Venture
Unit 6	Exam#1
Module 2	KLM in Canada	-
Unit 1	5 International Gateways
Unit 2	Flight Frequencies
Unit 3	Codeshare Operations with WestJet
Unit 4	Ottawa–Montreal Trudeau Service
Unit 5	Air France and KLM Lounges
Unit 6	Third-Party Lounges in our other gateways
Unit 7	Access Conditions to our Lounges
Unit 8	SkyPriority
Unit 9	Exam#2
Module 3	KLM Cabin Classes	-
Unit 1	KLM World Business Class
Unit 2	A new World Business Class
Unit 3	KLM Economy Class
Unit 4	Choose more comfort
Unit 5	Exam#3
Module 4	Flying Blue - Frequent Flyer Program, Mobile Apps & Social Media	-
Unit 1	Flying Blue - Frequent Flyer Program
Unit 2	KLM Mobile Apps
Unit 3	KLM with Social Media
Unit 4	KLM Lost and Found Service
Unit 5	KLM Connect
Unit 6	Exam#4
Module 5	KLM for Travel Agents	-
Unit 1	KLM for All Travel Agents
Unit 2	Exam#5