Exam#1

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Selling Club Med Specialist Program

Module 1	Inroduction	-
Unit 1	Introduction
Module 2	Where to Find Information	-
Unit 1	Introduction
Unit 2	Website - www.clubmedagents.ca
Unit 3	Website - Offers
Unit 4	Website - Resorts
Unit 5	Website - Resort Tools
Unit 6	Website - More Pages
Unit 7	Call Centre
Unit 8	Easy Club Med
Unit 9	Other Sources of Information
Unit 10	Exam#1
Module 3	Marketing Tools Available	-
Unit 1	Introduction
Unit 2	New Marketing Campaign
Unit 3	Club Med Brochures
Unit 4	Customizable E-Blast and Promotional Flyers
Unit 5	Club Med Signature
Unit 6	Club Med Web Banners
Unit 7	Club Med Photos and Videos
Unit 8	Other Marketing Ideas to Connect with Prospects and Clients
Unit 9	Exam#2
Module 4	Statistics and Sales Tips	-
Unit 1	Introduction
Unit 2	Who are Club Med Clients in Canada
Unit 3	Booking Stats
Unit 4	Popular Destinations
Unit 5	Selling Tips
Unit 6	Prospection
Unit 7	Addressing Objections
Unit 8	Club Med Sales Kit
Unit 9	Exam#3
Module 5	Travel Agent Benefits	-
Unit 1	Introduction
Unit 2	Commission
Unit 3	Free Nights Program
Unit 4	Travel Agent Rates
Unit 5	Continued Training
Unit 6	Testimonials
Unit 7	Exam#4